With the expansion of Cranmore in 2008/2009, Steven was appointed CEO of the Cranmore Group of Companies and is now based in the Tampa office of Cranmore.

Steven leads Cranmore in providing an independent, professional and focused approach to insurance and reinsurance consultancy for the world-wide client base of Cranmore.

He has conducted reviews of all major classes of business in the major markets of London, the USA, Bermuda and Western Europe, as well as other areas of the world.

Steven draws on the skills he has developed throughout his career, and his experience in inspections, litigation support, claims evaluation, commutation negotiation and run-off management are all fully utilized at Cranmore.

In addition, Steven has provided expert witness assistance and testimony.

Job Summary

Chase joined Cranmore after receiving his bachelor's degree in economics (magna cum laude) from the University of South Florida in 2010. His initial focus within the group was on reinsurance reviews, then focusing on M&A and commutation valuations, before moving to an executive level claims role along with day to day responsibility for managing Cranmore’s consulting projects.

Working in the Lloyd’s environment, he gained extensive reinsurance experience. At Cranmore, he has gained inspection experience at various entities within the London Market including pools and brokers, covering the main classes of business and has been responsible for reviewing various Accident and Health and Casualty books of business in the US. In addition, he has coordinated major litigation support projects and is actively involved in valuing workers compensation claims as part of M&A’s, assumed and ceded commutations, direct settlements with claimants and supporting quarterly / year-end reserving alongside actuarial.

Job Summary
Commenced work at Sedgwick Lloyd’s Underwriting Agency before moving internally to the broking arm of the company. In 1995, he joined another Underwriting Agency as a Senior Reinsurance Technician. Having transferred into Equitas, he ultimately acted as Run-Off Manager for various Syndicates. Ian joined Cranmore in September 2001, and in June 2011, transferred to the Tampa Office where he is now Executive Vice President Head of Workers’ Compensation Modelling.

Allan has been involved in special projects related to the reinsurance industry since 1982. These projects include undertaking multiple audits and inspections (chiefly as team leader), negotiating commutations, conducting litigation support work, and serving as fact and expert witness in arbitrations. In addition, he has also conducted binding authority and Third Party Administrator/Managing General Agent reviews.

These audits, reviews, and multiple special projects has been undertaken in over 20 different countries on all six continents, and have addressed all classes and types of insurance and reinsurance.

In addition to his extensive project work, Allan is technical director of various run-off books of Assumed Reinsurance business, and also provides in-house technical training.

Job Summary

Commenced work for Commercial Union in South Africa, before moving to the UK, where he worked for C. T. Bowring, Jardine Thompson Graham and Ancon Insurance. He moved to Bermuda in 1987 to work for Walton Insurance, before joining a third-party consultancy firm in 1990. He was relocated to their London operation in 1993, and in 1999, joined Horizon Portfolio Management (Excess Insurance Company).  In 2004, re-entered the consultancy field by joining Cranmore Adjusters Limited in their London office, and in 2006 he transferred to the United States, after which he was appointed as Vice President of Cranmore (US) Inc. in 2007.

Job Summary

Commenced work in direct claims with The Hartford Insurance Company before moving to Crum and Forster in NYC and then Fireman’s Fund, where he worked in New Jersey, Novato, California and Chicago. In 1997, he entered the reinsurance field with GE Reinsurance. He joined CNA in 2005 and entered the consultancy field when he joined Cranmore in 2010.

Job Summary

Paul is currently a Senior Vice President at Cranmore and is primarily responsible for managing the Construction Defect exposures for Enstar. Prior to working at Enstar, Paul was the Head of US Claims at AXA Insurance Company, and before this, was overseeing Construction Defect claims at RiverStone Claims Management.

Jeff received his B.A from Northwestern University, his M.A. from the University of Wisconsin-Madison, and his J.D. from Loyola University of Chicago School of Law.  Jeff is a member of the Illinois Bar, completed a Diploma Program in Human Resource Management from New York University School of Continuing Education, and holds the CPCU and ARM professional insurance designations.

Job Summary

Key past positions include Vice President, Claims-Legal, for the U.S. Branch of Zurich Insurance Company, during which he led staff counsel, panel counsel and the litigation management function.  Jeff  subsequently worked for AIG, during which he negotiated high profile claims involving multiple member companies, formed and led a specialized construction claims division and successfully marketed it to attract the Boston Tunnel Project, and served as Senior Vice President in Toxic Tort Claims, Asbestos Claims and Reinsurance Claims.  Jeff also served as the Global Chief Claims Officer for Starr Companies.

Jeff joined Cranmore US in 2018 as an employee consulting in a number of areas for Cranmore, as well as for external clients and business partners.    

Prior to joining Cranmore, Mike developed and managed SeaBright Insurance Company's national subrogation recovery program, resulting in a 900% improvement in subrogation recoveries from the start of the program. Prior to his employment with SeaBright, Mike was a practicing litigation attorney with both outside firms and in a staff counsel capacity. He also oversaw and managed the subrogation departments for several of these offices.

Job Summary

A licensed California attorney since April 1989. Vice President Managing Counsel for SeaBright Insurance Company prior to joining Cranmore in 2013. Prior to 2007, Mike worked for Kemper Insurance’s litigation office and several outside firms as both a trial and managing attorney.

Kent has been involved in special projects related to the reinsurance industry since 1986, and has been conducting audits and inspections, as well as litigation support work, for clients since 1987. He has been involved in leading and assisting inspection teams throughout the USA, in addition to conducting Binding Authority and Third Party Administrator/Managing General Agent reviews. He has managed special projects encompassing the billing and collection of ceded recoverables. He continues to provide similar accounting, auditing and financial management solutions for Cranmore.

Job Summary

Kent's first insurance and reinsurance industry experience was when he joined Mutual of Omaha in 1983. He entered independent consultancy in 1992, and has continued consulting with various clients since that time. Kent joined Cranmore in October 2011.

James has held several key leadership positions with several carriers as a TPA Manager, Claim Manager, Associate Director, Subrogation Manager (Auto, Property, and Worker Comp), Salvage Manager, Property Manager, Auto Physical Damage Manager, Litigation Manager, Operation Project Leader, Compliance Administrator, Method Analysis, and Claim System Champion. During James time at CNA Insurance Company, he initiated a task base recovery process to improve recovery cycle time which resulted in $17,575,000 Net Auto Recoveries and $29,500,000 Net Property Recoveries with 22.4 decrease in new referrals. Since arriving at Cranmore, James has made a significant contribution to the Subrogation and Recovery Team in the form of recoveries, process improvements, and partnerships with internal and external customers. In additional, James has conducted a number of audits both inside and outside of the company.    

Job Summary

Commenced work in health insurance with Blue Cross Blue Shield of Tennessee as a Method Analyst before moving to Atlanta to start his career in the Property & Casualty industry at Progressive Insurance in claims. Following his time at Progressive, James worked for other carrier such as Reliance Insurance Company, CNA Insurance Company, and Nationwide Insurance Company in the Atlanta area. James was Senior Claim Specialist with Companion P&C prior to joining Cranmore in 2015. A licensed adjuster in several states. James has a Georgia Agent license and a Senior Claim Law Associate professional designation from The American Educational Institute. James has a bachelor’s degree in Management and Insurance from Morehouse College and Master of Science and Administration from Central Michigan University.  

After working on the claims side of the business for a few years, she was drawn to an administrative role within Cranmore.

Job Summary

Mackenzie is responsible for billing, administrative tasks, as well as assisting the CEO, Steve Norrington. Mackenzie enjoys learning different parts of the business and facilitating the activities for the St. Petersburg office.

David has provided arbitration/litigation support to firms and Syndicates in the UK and the USA and has provided expert testimony in both jurisdictions, working with many of the industry’s well known legal firms. In recent years, he has been involved in a number of pre-acquisition due diligence reviews of portfolios/companies in respect of some high profile market transactions including acquisitions, portfolio transfers and RITCs.

In addition to audit and inspection work, David has also provided valuation work and has completed a large number of commutations for clients in a number of lines of business including very large value transactions.

Job Summary

After leaving university in 1993, David joined the consultancy firm Ward & Associates, where he mainly worked for foreign reinsurers on their London Market exposures. He remained there for six years before joining Compre in London, continuing to provide services to third party clients and the in-house run-off companies. This was the period when the full extent of some of the PA spiral exposures were becoming known to the carriers and David was involved in this work. In 2000, David joined Cranmore, initially working for third party clients on audits including in particular both PA & WC carve-out and inspections. In January 2010, David was appointed UK Managing Director, and in October 2014, he became Head of Special Projects, which covers Acquisition and complex assignments.

Throughout his career, Adam has been involved in inspections, commutations and claim reviews covering all types of business including PA (including WCA), Marine, Aviation, Casualty, Property and Non-Marine on behalf of the Company and Lloyd’s Market in the USA, UK, Europe and Australia. Adam has also conducted internal process/operational reviews and SOX testing.

Job Summary

Adam joined Cranmore in 2007 as an Associate Director, becoming a Director of Cranmore UK in October 2014 and Managing Director in January 2018. During this time he has been involved in inspections of books and records, arbitration/litigation support, acquisition due diligence reviews, coverholder and third party administrator reviews. Adam has managed a Delegated Authority Department of a Company and Lloyd’s Market insurer.

Previously, Guy conducted reinsurance audits on behalf of the both the Lloyd's Market and Non-Lloyd’s Market, often as a precursor to commutation discussions. Audits undertaken have ranged from complete account reviews including examination of the underwriting, accounting, reinsurance programmes and claims, to those focusing on claims or premium accounting. The classes of business reviewed have included Liability, Marine, Motor, Property and Personal Lines.”

Prior to this, Guy’s claims and reinsurance experience gained in the company market was bolstered by the move into consultancy, where he undertook loss adjusting, specialising in Jewellers Block business. His consultancy experience also included undertaking inspections involving all of the major classes of business for both the Lloyd’s and the Company market, litigation support, commutations of large North American Casualty programmes and reinsurance aged debt collections, with emphasis on the USA and Europe. At Cranmore, this has expanded further to include leading inspections, assisting in due diligence work, and undertaking Delegated Authority reviews (both Underwriting and Claims).

Having joined Cranmore in 2011 direct from Aon Risk Solutions in London, Paul had spent 14 years at Aon based in London where he was a Client Service Leader of one of the Teams within the North American Property Division working on large North American Property accounts and also Binding Authorities. Paul's last role at Aon was as the Operations Director of the Construction Division where, reporting directly to the Managing Director, he was responsible for the day-to-day running of the Construction Division, specifically in relation to all Financial Services Authority (FSA) and internal compliance requirements. He also had specific responsibility for reducing the bad debt, uncollected brokerage and uncollected cash in respect of the Construction Division, and was also responsible for ensuring Quality Control and managing 'Outsourced' relationships and tasks. Paul now specializes in Delegated Authority, Quality Control and maximization of systems/operations efficiencies in day to day work environments.

Job Summary

Commenced work for C.E. Heath in 1980 handling North American Treaties before being promoted to Manager of the Construction Team. Paul then moved to Nelson Hurst Insurance Brokers in 1988 where he was responsible for all the 'post placement' activities of the International Division. In 1998, he joined Aon Risk Solutions to take on a similar role in the International Division.

In 2000, Phil entered the independent consultancy field, gaining experience of litigation support projects and inspections, covering most classes of business, in both the UK and the USA.

Since joining Cranmore in 2007, Phil has continued to be involved in peer review work, reinsurance commutations, inspections in the UK, Europe and USA, litigation support projects and due diligence analysis/technical evaluation of long tail liabilities relating to workers’ compensation business.

Job Summary

Commenced work in Lloyd’s for S. A. Meacock in October 1979 before joining H. R. Rivington in 1997. He then joined a third party consultancy firm in 2000, before moving to Cranmore in 2007.

His initial training within Enstar involved work in the claims and internal audit teams, as well as assisting Cranmore on specific projects. Simon's ability to speak Norwegian, Danish and Swedish fluently and having an advanced knowledge of Dutch and German has enabled him to be involved in a number of languages-related projects since joining Cranmore, chiefly in Scandinavia. These have included binder and third-party administrator reviews, due diligence and industry benchmarking.

In January 2017, Simon relocated to Brussels to establish a Continental European Cranmore office, and to be better placed to serve the thriving Northern European insurance sector on behalf of UK and European clients.

In addition to the above, Simon has also lived and worked in Norway, Denmark and Germany and, as such, has a broad cultural and professional knowledge of these areas.

Jason has extensive claims, transactional and ‘delegated authority’ audit experience, including experience of auditing all of the major classes of insurance and reinsurance business. In addition to having extensive experience in insurance and reinsurance claims handling and claims management, Jason has been involved in all stages of the arbitration, mediation, litigation and commutation processes, and he has managed many high-value disputes from inception to resolution. In addition to claims management and audit work, he has experience managing ceded reinsurance claims recoveries, credit control, technical processing and other 'back office' functions.

Job Summary

Jason spent the first 10 years of his career working in the London market, where he held reinsurance claims positions at Marsh, Willis and Zurich Financial Services. He moved to Ireland in 1999, where he spent four years as a direct personal injury claims handler for Allianz, after which he joined QBE Re, where he was responsible for the management of their reinsurance claims teams (including ‘live’ and run-off operations) in London and Dublin. From 2006 to 2014, Jason worked for Markel Global Reinsurance (formerly Alterra) where he was responsible for the management of the claims function of their Bermuda, Dublin, London (excluding Lloyd’s) and Latin American platforms. Jason joined Cranmore in early 2014.