Introduction

The policy of Cranmore (“The Company”) is to respect and protect the privacy of individuals on whom we process data in the course of our business, including data relating to employees, customers and claimants. 

To fulfil this policy, The Company agrees to exercise the safeguards and precautions set forth in this written notice (the “Privacy Notice”) to maintain the confidentiality of information we process.

This Privacy Notice sets out The Company’s current policies and practices with respect to:

• what personal information about you we may hold or collect;
• how we may use your personal information;
• who we may disclose your personal information to;
• contacting us and your rights relating to your personal information; and
• how changes to this Privacy Notice will be made.

The Company website may contain links to other third-party websites.  If you follow a link to any of those third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you provide any personal information to such third-party websites.

Scope of applicability

This notice applies to you if you are a customer, client, claimant or beneficiary.

Processing of Your Personal Data

We process the following of data collected during our relationship with you:

• information including your name, address, contact details, details relating to the claim (which depending on the nature of the claim may include medical reports and reports of criminal convictions or crime reports (“Claim Details”) that you, your employer or an organisation who we insure or a third-party claimant provides to us in relation to the administration of an insurance / reinsurance policy that we insure or reinsure;
• information relating to any request for assistance or support, including your name, address, contact details and details of any vulnerabilities (which may include medical reports) and financial information to support the claim;
• information relating to any criminal or fraudulent activities provided to us by you or third parties (such as anti-fraud agencies or other insurers);
• details of your visits to our website and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access.

We collect this information from you, or from authorized third parties.

Why we process your data

We process your personal data for the following purposes:

• policy administration,
• claim processing,
• providing payments, and
• compliance with applicable laws and regulations as well as security and fraud prevention, compliance with corporate financial responsibilities.

Sale of personal information

We have not sold your personal information in the previous twelve months and have no plans to sell your personal information to another third party in the future. 

Data transfers to vendors

We are sometimes required to share data with other entities to comply with a law or regulation.  This could include state or federal authorities, courts, external advisors, and similar third parties.

Your rights

Right to know

You have the right to request that the we disclose to you what personal information we collect, use and disclose (‘Right to Know’).  We do not sell your data. 

To exercise your Right to Know, please contact us on [email protected] or toll-free on 1-877-878-2944.  

To process your request, we will need to verify your identity by confirming details we already hold on you.  We will provide further information on this following your request.

If you are represented by a third-party agent, we will need to do the following to verify your identity: and that the agent is permitted to represent you.

Right to Request Deletion

You have the right to request that the we disclose to you what personal information we collect, use and disclose (‘Right to Know’).  We do not sell your data. 

To exercise your Right to Know, please contact us on [email protected] or toll-free on 1-877-878-2944.  

To process your request, we will need to verify your identity by confirming details we already hold on you.  We will provide further information on this following your request.

If you are represented by a third party agent, we will need to do the following to verify your identity: and that the agent is permitted to represent you.

Right to Non-Discrimination

We will not discriminate you, offer you different pricing or otherwise alter our service to you based on your exercising your rights under this notice. 

Contact details

If you have any questions or concerns about the business’s privacy policies and practices, please contact us on [email protected] or toll-free on 1-877-878-2944.  

Changes of this notice

This notice was last updated on December 18, 2019 and will be reviewed at least annually.